Infrastructure Lead

National Parcel Stations Network- Parcelat

Responsibilities:

• Architect, implement, and manage enterprise IT infrastructure across servers, storage, networks, and cloud platforms.
• Ensure high availability, performance, scalability, and reliability of core IT systems.
• Plan and execute major infrastructure projects, migrations, and technology upgrades.br>Evaluate emerging technologies and design solutions to optimize business operations.

DevOps & Automation:

• Establish and lead the DevOps function, including tool selection, pipeline design, CI/CD implementation, and release management.
• Drive automation of deployment, monitoring, and operations across infrastructure and applications.
• Collaborate with development, QA, and operations teams to ensure fast, reliable, and secure software delivery.br>

Identity & Systems Integration:

• Lead identity and access management strategies, including single sign-on, directory services, and cross-system authentication.
• Oversee integration between enterprise applications, cloud services, and IT systems for seamless interoperability.

Security & Compliance:

• Define, implement, and enforce enterprise security policies, controls, and standards.
• Oversee disaster recovery, backup, and business continuity strategies.
• Monitor and mitigate risks across infrastructure, platforms, and cloud services to ensure regulatory compliance.br>

Leadership & Team Management:

• Lead, mentor, and develop the infrastructure, DevOps, and platform teams.
• Allocate resources, manage workloads, and drive performance management.
• Foster collaboration across DevOps, Security, Development, and QA teams.br>

Vendor & Budget Management

• Manage vendor relationships, procurement, and contracts for IT infrastructure and services.
• Review costs & budgets for infrastructure projects, DevOps tooling, and technology upgrades.
• Optimize costs while maintaining high-quality, secure, and reliable IT services.br>

Business Alignment & Decision-Making

• Serve as the principal technical authority for infrastructure, DevOps, identity, and security initiatives.
• Align technology strategy with business objectives and operational needs.
• Provide expert guidance for critical incident resolution, root cause analysis, and major technology decision.

Job Relations:

• Development & QA Teams: Coordinate for CI/CD, system integration, and application performance.
• Security Team: Ensure infrastructure and DevOps compliance with security policies and regulatory requirements.
• Business Units / End Users: Gather requirements, provide technical guidance, and ensure IT systems support business objectives.
• Product Team: Align platform and application infrastructure with product roadmap and delivery timelines.
• Finance / Procurement Teams: Collaborate on budget planning, vendor selection, and cost optimization initiatives.
• Direct Reports: Infrastructure team, DevOps team, platform engineers, and application/integration specialists.

External Communications:

Vendors & Service Providers:

• Manage relationships, contracts, and service-level agreements (SLAs) for infrastructure, cloud, DevOps tools, and security services.
• Evaluate new solutions, negotiate licensing, and ensure vendor accountability for performance and delivery.

Cloud Providers & Technology Partners:

• Collaborate on architecture design, operational support, and adoption of emerging technologies.

• Bachelor s degree in computer engineering, Computer Science, or related field.
• 4+ years in IT infrastructure management, including hands-on experience in servers, networking, cloud platforms, and enterprise systems.
• Proven experience leading DevOps, identity management, security, and platform teams.
• Expertise in virtualization, storage, cloud services (AWS/Azure), and systems integration.
• Strong leadership, strategic planning, and decision-making skills.
• Experience with disaster recovery, backup strategies, and regulatory compliance.
• Excellent problem-solving, communication, and cross-functional collaboration skills.

Competencies required:

• Strong organizational and prioritization skills.

• Excellent communication and documentation abilities.
• Analytical and problem-solving mindset with attention to detail.
• Comfortable working in a fast-paced, agile environment.

Skills & Languages:

• Proficiency with Network, cloud, Azure, AD, O365, DevOps tools, security standards
• Fluent in English (required).
• Arabic proficiency (preferred).