Job Description

Roles & Responsibilities

About this Role

We are seeking a Monitoring Service Owner IT Infrastructure to lead the end-to-end ownership of monitoring services, ensuring stability, availability, and optimal performance. This role focuses on proactive monitoring, effective alerting, and continuous optimisation, while aligning services with business requirements, compliance standards, and cloud transformation strategies. The individual will act as a technical escalation point, support operational excellence, and drive continuous improvement within infrastructure services.

What you ll do

Own and manage end-to-end monitoring services to ensure high availability, performance, and reliability.
Perform root cause analysis (RCA), resolve incidents, and deliver permanent solutions.
Coordinate, prepare, and implement service change requests and ensure readiness for CAB reviews.
Monitor service performance, generate reports, and prepare service analysis for monthly review meetings.
Lead Continuous Service Improvement (CSI) initiatives and deliver operational enhancements.
Act as a technical escalation point across service desks, support teams, and SMEs.
Maintain and update operational documentation, including user guides and work instructions.
Conduct operational assessments for projects and provide input for go-live decisions.
Develop automation scripts and solutions to improve efficiency and reduce manual intervention.
Collaborate with internal stakeholders to align service delivery with business needs and technical strategy.
Monitor ticket quality, coach SMEs, and support capability development across the team.

Who you are

A professional with a degree in Engineering, Computer Science, or a related field.
An experienced individual with extensive hands-on expertise in Azure monitoring and administration.
Skilled in Azure Monitor tools, including log analytics, metrics, alerts, dashboards, and diagnostic settings.
Proficient in Kusto Query Language (KQL) for queries, dashboards, and reporting.
Knowledgeable in Infrastructure as Code (IaC) tools such as Terraform or ARM templates.
Experienced in SCOM and PowerShell scripting for automation and troubleshooting.
Certified in ITIL Foundation or equivalent service management frameworks.
Familiar with telemetry concepts, reporting tools, and performance analysis.
A collaborative communicator with strong interpersonal, organisational, and problem-solving skills.
Comfortable working in large-scale production environments with a quality and customer-focused approach.

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