Innovation Operations Specialist (Customer Consulting)

London Stock Exchange Group

We are looking for an expert in operations who can take on three day-to-day challenges:

• Innovation program management ensuring all co-innovation projects are governed under LSEG-defined policies
• Collateral & knowledge management championing internal project documentation and client-ready materials (demo videos, presentation, and storytelling through blogs)
• Pythondevelopmentgetting hands-on to support changes to existing solutions under guidance from architects (a pathway for future career growth).

5-Point Role Summary

• Own the program & governance cadence for client co-innovation projects (stage gates reviews, governance approvals, Architecture review board).
• Lead documentation excellence by making sure that demos, videos, decks, and reusable knowledge assets are created for all innovation projects.
• Contribute hands-on Python changes to existing solutions (under architect guidance for career progression).
• Drive cross-functional execution, removing operational blockers and improving ways of working.
• Provide clear stakeholder reporting with concise executive & client project updates using decision-ready packs.

Day-to-Day Activities

Governance & Compliance: Organize, execute, and ensure projects meet governance requirements (AI Governance, Architecture Review Board), partnering with architects and AI engineers; run internal stakeholder governance forums and maintain audit trails.

Program Management: Manage client co-innovation projects with Asana (and, where needed, Excel or Microsoft Project); track milestones, dependencies, RAID, actions, and decisions to keep delivery on time.

Cross-Functional Operations: Collaborate with engineering, cloud, security, data, legal, and finance to streamline operating practices so projects are executed in the best possible manner.

Documentation & Collateral Readiness: Keep documentation for existing projects and demos/prototypes for new ideas up to date and client-ready (demo videos, decks, one-pagers, READMEs) in SharePoint with version control and brand compliance.

Hands-On Python (~25% time): L ook into existing code and implement changes as required in Python solutions (bug fixes, small features, tests, logging), document changes, and use AI tools in the software development cycle

Must-Have Skills

• 3+ years' experience managing operations in a software development or professional services environment.
• Governance execution experience (e.g., Architecture Review Board / AI governance, stakeholder governance) with audit-ready documentation.
• Knowledge management capability: creating and maintaining documentation, client-ready demo videos/decks, and prototype artefacts.
• Programming (Python): practical experience extending existing codebases, writing tests, and using Git/CI; comfortable with basics like pandas/requests and SQL.
• Communication: excellent verbal and written English.

Preferred (Advantageous)

• Java development experience
• Linux Experience
• Scrum Master certification (e.g., CSM, PSM).
• Design Thinking certification (e.g., IDEOU).