Innovation Operations Specialist (Customer Consulting)
London Stock Exchange Group
Employer Active
Posted on 31 Oct
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Are you passionate about bringing operational structure to chaos? Do you thrive in a fast-paced, creative environment where innovation meets real-world use cases? Do you want to be part of a diverse, global team working with clients across banking and financial services?
If so, we invite you to join our Innovation Team (part of the Customer Consulting Group at LSEG) as an Innovation Operations Specialist, where you will play a critical role in managing operations of the innovation team and our client co-innovation initiatives.
We are looking for an expert in operations who can take on three day-to-day challenges: 1) Innovation program management ensuring all co-innovation projects are governed under LSEG-defined policies 2) Collateral & knowledge management championing internal project documentation and client-ready materials (demo videos, presentation, and storytelling through blogs) 3) Pythondevelopmentgetting hands-on to support changes to existing solutions under guidance from architects (a pathway for future career growth).
5-Point Role Summary
- Own the program & governance cadence for client co-innovation projects (stage gates reviews, governance approvals, Architecture review board).
- Lead documentation excellence by making sure that demos, videos, decks, and reusable knowledge assets are created for all innovation projects.
- Contribute hands-on Python changes to existing solutions (under architect guidance for career progression).
- Drive cross-functional execution, removing operational blockers and improving ways of working.
- Provide clear stakeholder reporting with concise executive & client project updates using decision-ready packs.
Day-to-Day Activities
Governance & Compliance: Organize, execute, and ensure projects meet governance requirements (AI Governance, Architecture Review Board), partnering with architects and AI engineers; run internal stakeholder governance forums and maintain audit trails.
Program Management: Manage client co-innovation projects with Asana (and, where needed, Excel or Microsoft Project); track milestones, dependencies, RAID, actions, and decisions to keep delivery on time.
Cross-Functional Operations: Collaborate with engineering, cloud, security, data, legal, and finance to streamline operating practices so projects are executed in the best possible manner.
Documentation & Collateral Readiness: Keep documentation for existing projects and demos/prototypes for new ideas up to date and client-ready (demo videos, decks, one-pagers, READMEs) in SharePoint with version control and brand compliance.
Hands-On Python (~25% time): L ook into existing code and implement changes as required in Python solutions (bug fixes, small features, tests, logging), document changes, and use AI tools in the software development cycle
Desired Candidate Profile
Must-Have Skills
- 3+ years' experience managing operations in a software development or professional services environment.
- Governance execution experience (e.g., Architecture Review Board / AI governance, stakeholder governance) with audit-ready documentation.
- Knowledge management capability: creating and maintaining documentation, client-ready demo videos/decks, and prototype artefacts.
- Programming (Python): practical experience extending existing codebases, writing tests, and using Git/CI; comfortable with basics like pandas/requests and SQL.
- Communication: excellent verbal and written English.
Preferred (Advantageous)
- Java development experience
- Linux Experience
- Scrum Master certification (e.g., CSM, PSM).
- Design Thinking certification (e.g., IDEOU).
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Software
Keywords
- Innovation Operations Specialist (Customer Consulting)
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London Stock Exchange Group
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence . Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.