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Job Description
Roles & Responsibilities
What You Will Be Doing at Arrow?
The Customer Service Associate is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.
- Order to Invoice process.
- Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
- Order Management.
- Managing and responding to all requested customer backlog changes.
- Close cooperation with other departments like Sales, Assets and Logistics.
- Driving On-Time-Delivery performance in line with customer and company goals.
- Generating customer satisfaction.
- Close teamwork with Inside Sales and Product Management.
- Managing customer reserved inventory.
- Driving efficiency.
What Are We Looking For?
- Advance level of English, plus advance level of Italian.
- At least 1-2 years of Customer Service, Order Management or Sales experience.
- Good knowledge of MS Office, Excel required.
- Accountability.
- Communication and coordination skills.
- Customer-oriented attitude.
- Team player.
Desired Candidate Profile
Advance level of English, plus advance level of Italian.
- At least 1-2 years of Customer Service, Order Management or Sales experience.
- Good knowledge of MS Office, Excel required.
- Accountability.
- Communication and coordination skills.
- Customer-oriented attitude.
- Team player.
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- Sales
- Business Development
Keywords
- Inside Sales Associate (Italian Speaker)
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Arrow Electronics Inc
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. Join our dynamic Customer Service /b>team at Arrow/b>! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you! As part of our company s growth, ARROW Morocco is strengthening its teams and is looking for a Customer Service Associate./b> /span> We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!