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Job Description
Roles & Responsibilities
About US:
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
Join our dynamic Customer Service team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you!
As part of our company s growth, ARROW Morocco is strengthening its teams and is looking for a Customer Service Associate.
We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you!
What You Will Be Doing at Arrow?
- Order to Invoice process.
- Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
- Order Management.
- Managing and responding to all requested customer backlog changes.
- Close cooperation with other departments like Sales, Assets and Logistics.
- Driving On-Time-Delivery performance in line with customer and company goals.
- Generating customer satisfaction.
- Close teamwork with Inside Sales and Product Management.
- Managing customer reserved inventory.
- Driving efficiency.
What Are We Looking For?
- Advance level of English, plus advance level of Italian.
- At least 1-2 years of Customer Service, Order Management or Sales experience.
- Good knowledge of MS Office, Excel required.
- Accountability.
- Communication and coordination skills.
- Customer-oriented attitude.
- Team player.
What is in it For You?
- Full Permanent contract,
- Social advantage: CNSS, CIMR, Health insurance.
- Very good working atmosphere in a team of passionate collaborators.
- Work culture where you can make an impact.
- Dynamic environment with a friendly work atmosphere.
- Interesting career development opportunities in a quickly growing environment.
- Working within an international organization, recognized worldwide in its sector.
#LI-FH1
Desired Candidate Profile
Advance level of English, plus advance level of Italian.
- At least 1-2 years of Customer Service, Order Management or Sales experience.
- Good knowledge of MS Office, Excel required.
- Accountability.
- Communication and coordination skills.
- Customer-oriented attitude.
- Team player.
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- Sales
- Business Development
Keywords
- Inside Sales Associate (Italian Speaker)
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Arrow Electronics Inc
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. Join our dynamic Customer Service team at Arrow! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. As part of our company s growth, ARROW Morocco is strengthening its teams and is looking for a Customer Service Associate.