Inside Sales Manager Arrow Electronics Inc

About US:

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.

As part of its growth, Arrow ECS is strengthening its teams and is looking for a Sales Manager.

Key Responsibilities

• Lead, coach, and develop a team of Inside Sales Representatives managing renewals and expansion opportunities.

• Set clear KPIs and individual action plans, monitor performance and drive accountability.

• Ensure timely and accurate execution of the renewals process.

• Drive proactive engagement with end users and close collaboration with partners to secure renewals and reduce churn.

• Own forecasting accuracy, pipeline visibility, and renewal risk management.

• Launch renewal, churn-reduction, and upsell initiatives to achieve targets.

• Provide regular reporting on renewals, churn, pipeline health, and key risks using standard tools and processes.

• Act as the central point of coordination between partners and customers to ensure smooth renewal execution.

• Develop and execute territory and business plans aligned with regional objectives.

• Maintain strong market and competitive knowledge, using insights to articulate value propositions.

• Ensure CRM accuracy, opportunity tracking, and structured stakeholder communication.

• Collaborate cross-functionally with Sales, Customer Success, Product, and Marketing teams.

Required Skills & Qualifications

• Proven experience as an Inside Sales Manager, Renewals Manager, or similar leadership role in tech/SaaS.

• Strong understanding of partner-led business models, pricing structures, and subscription/renewal cycles.

• Solid expertise in territory management, account planning, and competitive analysis

• Strong leadership and coaching skills in a performance-driven environment.

• Excellent communication, negotiation, and relationship-building skills.

• Proficiency with CRM tools (Salesforce or equivalent).

• Fluent in English and French (German, Italian, or Spanish highly desirable).