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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What You ll Do
- Lead, coach, and develop the Inside Sales team to consistently achieve lead response, qualification, and conversion targets.
- Define and optimize qualification criteria, discovery frameworks, and handover processes to ensure a seamless buyer experience.
- Monitor inbound lead flow, pipeline health, and team productivity through HubSpot CRM, ensuring accuracy and actionable reporting.
- Collaborate with Marketing and Sales leadership to align inbound strategies, campaign follow-ups, and lead prioritization.
- Establish clear SLAs and performance metrics for lead response and conversion, driving accountability across the team.
- Provide ongoing training, feedback, and mentorship to enhance team members discovery, communication, and sales skills.
- Analyze data to identify trends, gaps, and opportunities, implementing improvements to maximize conversion rates.
- Represent the Inside Sales function in cross-functional meetings, contributing to pipeline strategy and forecasting.
Desired Candidate Profile
- Minimum 6-8 years of experience in Sales, Business Development, or a Customer-Facing role (preferably in B2B SaaS or the tech industry).
- Fluent in English and Arabic (written and verbal).
- Excellent listening and communication skills, with the ability to quickly grasp and summarize customer needs.
- Proficiency with CRM tools (preferably HubSpot) and sales engagement platforms.
- Strong attention to detail, with a disciplined approach to managing follow-ups and tasks.
- Positive, coachable, and driven by results and impact.
- Previous experience in inbound SDR or marketing-generated lead qualification.
- Familiarity with the SaaS industry and its sales cycles.
- Understanding of the GCC business environment.
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Inside Sales Manager
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Lucidya
Lucidya is MENA s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.