Installation Quality Specialist

Technogym

We are looking for an Installation Quality Specialist to ensure the highest standards in delivery and installation (D&I) processes across our logistic partners. In this role, you will be responsible for monitoring and improving installation quality, ensuring compliance with Technogym protocols, and enhancing customer satisfaction. You will work closely with internal and external stakeholders to assess, train, and certify our installation network, while proactively addressing any identified quality issues.

1. Ensure adequate installation competence coverage across our installation network (3PLs, After Sales Technicians) through e-learning certifications, training classes, and on-the-job coaching.
2. Verify the cascading and implementation of Technogym D&I Guidelines and Protocols (e.g., fixing requirements) within the network.
3. Monitor market feedback (NPS, FFM, Snagging) to identify failures in the delivery and installation processes; propose and implement solutions, escalating critical issues to HQ Quality and Logistics Departments.
4. Conduct quality audits on installations to ensure strict adherence to Technogym D&I protocols by logistics partners.
5. Ensure the correct usage and adoption of the Technogym Installation Form across all installation processes.
6. Perform audits to verify that products requiring fixing are properly installed according to specifications.
7. Assess compliance of logistics partners with HSE requirements and contractual obligations regarding certifications.
8. Manage the Snagging Process, including work order analysis, root cause identification, and problem-solving activities.
9. Oversee cost allocation related to installation failures and corrective actions.
10. Prepare and share periodic reports with Country Managers and HQ to monitor Quality D&I KPIs and drive continuous improvement.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.

What you should bring:

• Bachelor s degree in Engineering, Logistics, Quality Management, or a related field.
• Minimum of 3-5 years of experience in after-sales, installation quality management, or logistics operations.
• Strong technical knowledge of products, with experience in after-sales service preferred.
• Proven ability to analyze and interpret data to drive quality improvements.
• Advanced proficiency in Microsoft Excel and experience working with ERP/CRM tools.
• Solid understanding of Lean/Total Quality methodologies, including PDCA principles.
• Excellent communication and stakeholder management skills.
• Strong problem-solving mindset with the ability to handle complex projects.