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Experience
3 - 5 Years
Job Location
Education
Bachelor of Technology/Engineering
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead, coach and manage the Services Representatives team to achieve performance targets and KPIs.
Ensure timely and effective resolution of customer inquiries and service requests.
Develop and implement strategies to improve service delivery and customer satisfaction.
Set clear objectives, monitor performance, and conduct regular site visits to ensure compliance.
Encourage Services Representatives to identify new business opportunities Lead Generations to enhance Services growth.
Monitor team performance, provide coaching, and conduct regular evaluations.
Collaborate with cross-functional teams to support service operations and business objectives.
Ensure compliance with Schneider Electric Quality and HSE standards.
Ensure full adherence to quality of reports, test sheets and checklists and proper archiving.
Drive continuous improvement initiatives within the service team.
Strengthen good relationship with customers and ensuring long-term partnership.
Ensure customer satisfaction through proactive service engagement.
Desired Candidate Profile
Bachelor s degree in electrical engineering, or related field.
8-12 years of experience in services operation, with at least 3 years in a team lead role within the electrical or energy sector.
Proven strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Knowledge of Schneider Electric products and services is an advantage.
Strong understanding of different electrical systems, and energy management.
Ability to work under pressure and manage multiple priorities.
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- Engineering
Keywords
- Installed Base Services Team Lead
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Schneider Electric - UAE
At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric apply today! Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
https://careers.se.com/jobs/106113?lang=en-us&previousLocale=en-US
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