Insurance Operations Manager

Marsh McLennan

Marsh Arabia is seeking candidates to manage its "Global Benefits Management (GBM)" program specialied in Employee Benefits to service its global clients based in KSA. The position is based in Al Khobar office. This role combines disciplined insurance operations management and client service.

What is in it for you?

• Great team environment with energetic and supportive colleagues
• Work-life balance
• Professional environment where your career path is supported and really matters in our global organization

We will count on you to

• Facilitates communications across business functions and resolves problems when required to ensure that issues encountered by team members are resolved efficiently.
• Oversees the quality of communications and work of client and internal facing colleagues and implements initiatives to refine existing processes and procedures, as required, driving ownership of outcomes to reinforce desired business objectives.
• Oversees day to day operational activity of the team, monitors workflow within the team and prioritizing own and team's workload to maintain service standards and high quality outcomes.
• Leads and/or participates in stakeholder engagement sessions and works in partnership with client managers on identified initiatives to improve client experience and to ensure an understanding of the needs and expectations of external and internal clients.
• Oversees the complaints management system and manages/addresses escalated calls, complaints, questions and queries as necessary.
• Liaises with Compliance to restrict breaches and works to ensure emerging risks are identified, assessed, and reported in line with business procedures and operational controls are working to an effective standard and monitored.
• Monitors, measures, analyzes and develops reports on team productivity, colleague performance and KPI performance against targets and conducts regular one-on-one and team meetings to ensure that staff adhere to assigned schedules and performance expectations.