INSURANCE TELECALLER EXCELL AUTOVISTA

Job Description

Roles & Responsibilities

Desired Candidate Profile

The ideal candidate profile for an insurance telecaller emphasizes strong communication, persuasive ability, product knowledge, and a target-oriented mindset. Key Skills and Competencies Excellent Verbal Communication: The ability to articulate complex insurance policies and their benefits clearly and concisely is essential. Persuasion & Negotiation Skills: Candidates must be able to influence potential customers' decisions, handle objections professionally, and close sales deals to meet targets. Active Listening: A customer-centric approach that involves understanding customer needs and providing suitable solutions, rather than just reading a script. Resilience & Positive Attitude: The capacity to handle rejection and work in a fast-paced, target-driven environment while remaining motivated. Basic Computer Literacy: Proficiency in using essential applications like MS Office and customer relationship management (CRM) software for accurate data entry and record-keeping is required. Product Knowledge (Insurance): A good understanding of various health, life, or general insurance products and industry regulations is a significant advantage. Time Management & Organization: The ability to manage high call volumes, prioritize tasks, and follow up with leads consistently to maximize productivity. Educational and Experience Background Education: A high school diploma or equivalent is the minimum requirement, with a bachelor's degree often preferred by employers. Experience: While freshers with strong communication skills are sometimes considered, prior experience (typically 6 months to 2 years) in telecalling, telesales, BPO, or customer service is highly valued. Language Proficiency: Fluency in relevant regional languages in addition to English/Hindi is often a requirement, depending on the target market. Desired Personality Traits Self-Motivated & Disciplined: The ability to work both independently and collaboratively within a team with minimal supervision. Empathetic & Approachable: Building rapport and trust over the phone requires a professional and understanding demeanor. Problem-Solving Abilities: The capability to think spontaneously and resolve customer issues related to policies or claims efficiently.