Insurance Telesales Supervisor Concentrix Corporation

Your mission

Reporting to the project manager, your missions will be to:

• Ensure the achievement of qualitative and quantitative objectives

• Provide regular activity reporting to the client and top management
• Manage and lead a team of telesalespeople: field activities, coaching, holding regular individual meetings and team meetings, implementing a support plan for low performers, etc.
• Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
• Ensure the availability of resources and means of production necessary to maintain flows
• Manage turnover, absenteeism and implement the necessary action plans
• Provide administrative support to your team (leave, absences, lateness, etc.)
• Alert on problems that could impact production

What we offer you

At Concentrix, we make the recognition and well-being of our talents a priority. Here are the benefits we offer to recognize your contribution:

• Opportunities for development, in an ethical and equitable manner
• Professional development opportunities
• Attractive compensation including a periodic performance bonus
• Exceptional social benefits:
  • Health insurance
  • Supplementary pension after one year of seniority in the company and subscription
  • Catering service at reduced prices
  • Gym with dedicated coach on site. Access is free (this benefit is valid at sites with a gym)
  • Possibility of registering in the company crèche (valid in sites which have one) or crèche subsidy

The profile of our Game-Changers

• You have previous experience as a supervisor or team leader in a telesales activity
• You have successful experience in a similar position in an insurance activity (providence, health, borrower)
• You have a perfect command of written and spoken French.
• You have analytical skills to understand and manage the achievement of objectives
• You have in-depth knowledge of sales techniques and best practices in telesales
• You are organized and rigorous.
• You are recognized for your interpersonal skills
• You are a force for proposal
• Leadership and strong managerial skills are essential qualities to successfully carry out your mission.
• You are comfortable with office tools (Word, Excel, PowerPoint and the internet) and telephony