Intake Coordinator

Royale Hayat

Responding to incoming phone calls from patients with optimum professionalism and ensuring that all their requests and inquiries has been attended with active communication
Promoting, explaining and educating patients about Royal Home Health scope of services, policies and procedures
Collecting, aggregating and reporting patient needs and expectation in a proactive manner and communicate it to management using methods as instructed by Director of Royale Home Health (reports, emails, meeting etc.)
Utilizing available information sources to ensure validity and reliability of clinical and non-clinical information communicated to patients
Booking, scheduling, rescheduling and confirming appointments in coordination with respected team leader and arrange the visit at the earliest and making sure that information about appointment is clear and accessible to all stakeholders in a timely manner.
Managing patient accessibility to services and care in accordance to case urgency with safety being the priority of Royale Home health.
Following up on recommended service plans with stakeholders and promote the anticipated package prices and time scheme to patients.
Providing patients with service contract, further information if required and collecting signature.
Explain how to open the link and contract signature in smart technology
Collecting, sorting and verifying required documents.
Updating, maintaining and protecting medical records as per the company policy
Receiving and recording patient feedback and redirecting the information to relevant department.
Coordinating with business development team to integrate the upcoming promotions and new services.
Coordinating with the transportation team for scheduling
Coordinating with billing department regarding payment collection
Coordinating with call center for patient information and phone transfers.
Addressing any patient complaints or concerns
Maintain a list of all referral sources
Acts in a professional and responsible manner.
Maintain patient confidentiality
Other tasks as assigned by the Director of Royale Home Health