Integrated Facility & Floor Operations Analyst

Accenture

Role Overview

Integrated Facility & Floor Operation Analyst oversee the administrative and operational functions of the office and facilities, ensuring that all activities run smoothly and efficiently, coordinate the day-to-day activities and working closely with the reception team to support office and Facilities operations, employee services, and facility management.

Key Responsibilities:

• Oversee and coordinate daily office operations, ensuring smooth workflow.
• Monitor office supplies and equipment, ensuring that everything is well-maintained, stocked, and operational.
• Act as the point of contact for office-related services such as cleaning, maintenance, and security.
• Implement and enforce office policies and procedures, ensuring all employees adhere to operational standards.
• Work closely with the receptionist team to ensure the front desk area is running efficiently and professionally.

Facility & Equipment Management:

• Ensure the office environment is organized, clean, and conducive to productivity, addressing any issues related to the office space (e.g., furniture, cleanliness, safety concerns).
• Oversee the maintenance of office equipment such as computers, phones, printers, and other tools, initiating repairs or replacements as needed.
• Liaise with external vendors for office-related services, including maintenance, equipment, supplies, and security.

Health, Safety & Emergency Procedures:

• Oversee health and safety protocols in the office, ensuring that all staff are trained on emergency procedures, fire drills, and first aid.
• Act as a point of contact for emergency situations, coordinating responses with other departments or external services as necessary.
• Ensure compliance with local regulations related to health and safety in the workplace.

Budget Management:

• Assist in managing the office budget, ensuring expenses are within allocated limits.
• Monitor office expenditures related to supplies, equipment, and services, and work to reduce costs when possible, without compromising on quality.

Administrative Support & Reporting:

• Prepare and maintain office-related reports, such as office supply usage, maintenance issues, and facility-related expenses.
• Assist in preparing monthly and quarterly reports on office efficiency, team performance, and operational needs.
• Maintain office records and files in an organized manner, ensuring that confidential information is securely handled.
• Coordinate with other departments to ensure that operational needs and requests are addressed promptly.
• Act as the liaison between office staff and management, addressing any employee concerns or needs.
• Organize office events, team-building activities, and other initiatives to promote a positive and productive work culture.
• Ensure the office is a comfortable, welcoming, and supportive environment for employees, addressing any issues that could impact morale or productivity.

Team Leadership & Support:

• Support reception team, ensuring their tasks are completed effectively and on time.
• Foster a positive work environment by promoting teamwork, accountability, and high-performance standards.
• Provide ongoing support to team members, particularly in areas such as office procedures, software usage, and customer service.
• Collaborate with the manager to assess team performance, identifying areas for improvement and providing constructive feedback.