Internal Audit (Insurance Sector) - Associate Director / Director Protiviti Member firm Middle East Consultancy LLC

Key responsibilities:

• Establish, maintain, and expand senior client and partner relationships across insurance, payment and fintech, and capital markets, ensuring client satisfaction scores and securing long-term account retention and growth of YoY.

• Oversee delivery of projects delivery ensuring adherence to timelines, budgets, and quality standards, while driving measurable client impact in efficiency and growth.

• Manage engagement economics by optimizing billing and receivables, maintaining team utilization rates as per firm standards and delivering margin realization improvements across projects.

• Lead execution of high-quality deliverables across multiple engagements, balancing brand integrity, service quality, and client expectations, with projects resulting in repeat or upsell opportunities.

• Strengthen firm brand presence by publishing thought-leadership articles, white papers, or industry points-of-view annually.

• Contribute to internal intellectual capital by developing reusable frameworks, solution accelerators, or methodologies each year, improving delivery consistency and enabling scalable client impact.

• Manage a portfolio of strategic client accounts, building relationships across multiple business units and delivering revenue growth through cross-sell and upsell strategies.

• Consistently achieve business development targets by expanding share of wallet in existing accounts and securing new client wins each year.

• Demonstrate recognized subject-matter expertise in financial services strategy, regulatory change, digital transformation, or risk, shaping differentiated market offerings and positioning the firm as a thought leader.

• Champion cross-functional collaboration by leading multi-disciplinary teams

• Deliver end-to-end solutions while ensuring full compliance with commercial and legal requirements.

• Solve complex client challenges by applying structured problem-solving and practical insights, delivering tangible outcomes such as operational cost reduction, productivity gains, or revenue uplift.

• Building the team and hiring the team members

• Maintaining all requirement of Finance, Operations and central team

• Reviewing all the work and deliverables of the team members and submission of deliverable as per contract and expectations to the client

• Establish, maintain, and strengthen trusted relationships with senior client executives, internal senior stakeholders, and external partners, achieving client satisfaction scores and contributing to growth.

• Practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions.