Investigation Specialist
Client of NOK for Human Capital
Posted on 18 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Investigate seller transactions and evaluate relevant data to identify irregularities or potential risks.
Take appropriate actions on cases based on established procedures, policies, and investigation tools.
Document investigation outcomes with detailed annotations and accurate records.
Communicate investigation findings and outcomes with internal teams and external stakeholders when required.
Escalate complex issues or inconsistencies to relevant teams according to defined processes.
Monitor and analyze performance metrics to ensure alignment with operational targets.
Achieve assigned productivity goals while maintaining investigation quality standards.
Desired Candidate Profile
Bachelor's degree in a relevant field.
Minimum 1 year of experience in customer service, operations, or investigation-related roles.
Proficiency in Microsoft Office tools and applications.
Excellent English communication skills (written and verbal).
Strong analytical thinking and attention to detail.
Ability to manage multiple cases and meet productivity targets in a fast-paced environment.
Experience in e-commerce, payments operations, or seller support environments is preferred.
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- IT Software
Keywords
- Investigation Specialist
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Client of NOK for Human Capital
About us
NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.