Investigation Specialist, Trust & Safety Q-Express Documents Transport - G25

Key job responsibilities

• Look into reported incidents and uncover what really happened by gathering facts, interviewing stakeholders, and analyzing available data.

• Drive fair and consistent decision-making when issues arise, ensuring both drivers’ rights and business expectations are respected.

• Identify early warning signs, behavioral trends, recurring violations, or gaps in compliance—and take action before problems escalate.

• Work closely with operational teams and DSP to explain findings, agree on corrective steps, and monitor follow-through.

• Help build simple mechanisms and routines that prevent repeated issues and make the overall ecosystem safer and more reliable.

• Prepare clear summaries and recommendations that help leaders act quickly and confidently.

• Support escalations when needed, especially in situations that could affect safety, customer experience, or business continuity.

• Maintain balanced judgement in sensitive or time-pressured cases, ensuring fairness and consistency at all times.