Investigation Specialist, Trust & Safety
Amazon
Posted on 15 Dec
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Experience
3 - 8 Years
Job Location
Education
Bachelor of Technology/Engineering
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
United Arab Emirates
Experience
3 to 8 years
Qualification Level
Graduate
Job Function
Corporate Planning / Consulting
Supply Chain / Logistics / Import / Export
Skillset
Investigations case management
Preferred Jobseekers
Jobseekers from any country
Look into reported incidents and uncover what really happened by gathering facts, interviewing stakeholders, and analyzing available data.
Drive fair and consistent decision-making when issues arise, ensuring both drivers rights and business expectations are respected.
Identify early warning signs, behavioral trends, recurring violations, or gaps in compliance and take action before problems escalate.
Work closely with operational teams and DSP to explain findings, agree on corrective steps, and monitor follow-through.
Help build simple mechanisms and routines that prevent repeated issues and make the overall ecosystem safer and more reliable.
Prepare clear summaries and recommendations that help leaders act quickly and confidently.
Support escalations when needed, especially in situations that could affect safety, customer experience, or business continuity.
Maintain balanced judgement in sensitive or time-pressured cases, ensuring fairness and consistency at all times.
Basic Qualifications
- Speak, write, and read fluently in English
- Speak, write, and read fluently in Arabic
- Experience in an operational role
- Experience in investigations case management
Preferred Qualifications
- Experience in logistics
- Bachelor's degree
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Engineering
Keywords
- Investigation Specialist
- Trust & Safety
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