IT Administrator

Tawteen

Key Responsibilities

• IT Infrastructure Troubleshooting and Administration
• Implement, and maintain the company s on-premises current IT infrastructure, servers, and storage systems.
• Manage virtualization platforms, hardware and software installations, and network connectivity.
• Monitor network performance to ensure consistent uptime and reliability.
• Implement and enforce IT security policies, backup procedures, and access controls.

Cloud Services & ERPNext Troubleshooting and Support

• Support in cloud-hosted services, including ERPNext (on AWS or private servers) and other business applications.
• Support cloud configurations to ensure cost optimization, performance, and data availability.
• Support and maintain the ERPNext system, including module setup, user management, and integration with existing systems.
• Coordinate with implementation partners for customization, data migration, and user training.

Office 365 and Email Administration

• Support and maintain Microsoft 365 services including Exchange Online, SharePoint, and Teams.
• Create and manage user accounts, permissions, and license allocations.
• Provide user support and ensure data security within the M365 environment.

Website and Hosting Troubleshooting and Administration

• Administer and support company s domains, DNS, and hosting panels (Arvixe, Contabo, Cloudflare, GoDaddy, etc.).
• Monitor website uptime, SSL certificate renewals, and email hosting configurations.
• Coordinate with developers and vendors for website updates, renewals, and migration tasks.

IT Support and Documentation

• Provide IT support and troubleshooting to HO and showroom users.
• Develop and maintain IT documentation including user guides, SOPs, and asset registers.
• Maintain an updated list of IT assets (laptops, printers, routers, servers) with status and EPS inventory references.
• Conduct basic IT training for users on system usage, email, and data security.

Automation and Continuous Improvement

• Identify and implement automation opportunities to improve efficiency.
• Research and adopt emerging technologies and digital tools aligned with Industry 4.0 practices.
• Support business process improvement and RPA initiatives.

IT Governance and Best Practices

• Ensure adherence to IT governance, documentation, and security best practices.
• Maintain compliance with company IT standards and audit requirements.
• Keep IT systems, licenses, and credentials organized and up to date.