IT Agent
Orange Bay Hurghada
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues across the organization.
- Install, configure, and maintain computer systems, servers, and network equipment to ensure optimal performance.
- Monitor and maintain IT infrastructure, including Wi-Fi networks, security systems, and communication devices.
- Respond promptly to IT support requests from staff and guests, ensuring minimal downtime and high satisfaction.
- Assist in the implementation and maintenance of cybersecurity measures to protect sensitive data and systems.
- Document IT procedures, configurations, and support activities for future reference and compliance.
- Coordinate with external vendors and service providers for equipment procurement, repairs, and upgrades.
- Support the integration of new technologies and digital solutions to enhance operational efficiency.
- Conduct regular system backups and ensure data integrity and disaster recovery readiness.
- Train staff on the proper use of IT systems, software applications, and security best practices.
Desired Candidate Profile
- 2-5 years of proven experience in IT support, helpdesk, or related roles.
- Strong knowledge of computer hardware, operating systems, and network troubleshooting.
- Familiarity with Windows and Mac OS environments, as well as common office software.
- Experience with network administration, including Wi-Fi setup and maintenance.
- Ability to diagnose and resolve technical issues efficiently and independently.
- Excellent communication and interpersonal skills for supporting non-technical users.
- Strong organizational skills and attention to detail in documentation and reporting.
- Willingness to work on-site in an outdoor, island environment.
- Flexibility to work full-time, under a shift-based or unscheduled arrangement as needed.
- Commitment to sustainability and environmentally responsible practices.
Company Industry
- Advertising
- PR
- Event Management
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Agent
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