IT Application Engineer Hill International (Middle East) Ltd.

Employer Active

Posted 2 min ago

Experience

10 - 15 Years

Job Location

Dammam - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • CRM Leadership (Primary Focus) 

  • Lead end-to-end CRM implementation, enhancement, and support. 

  • Act as the primary owner and SME for CRM systems. 

  • Ensure CRM solutions align with business needs, customer journey, and operational strategy. 

  • Application Delivery (Secondary Focus) 

  • Manage and deliver other enterprise application projects as assigned. 

  • Ensure successful deployment, adoption, and performance of applications. 

  • Project Management & Delivery 

  • Take a leading role in project planning, execution, tracking, and reporting. 

  • Work closely with the IT Project Delivery team to ensure alignment with governance and timelines. 

  • Manage vendors and system integrators to ensure quality delivery. 

  • Integration & Technical Understanding 

  • Coordinate system integrations between CRM and other platforms. 

  • Maintain strong awareness of integration architecture, APIs, middleware, and infrastructure dependencies. 

  • Business & Stakeholder Engagement 

  • Gather and analyze business requirements. 

  • Translate requirements into functional and technical solutions. 

  • Testing & Support 

  • Lead UAT activities and ensure successful go-live. 

  • Provide post-go-live support and continuous improvement. 

  • Process Improvement & Training 

  • Drive process optimization initiatives enabled by CRM and other applications. 

  • Provide training and knowledge transfer to users. 

  • Compliance & Governance 

  • Ensure adherence to IT standards, cybersecurity policies, and operational procedures.

Desired Candidate Profile

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

  • 10–15 years of experience in CRM systems, with proven hands-on implementation in large organizations (mandatory).

  • Strong experience in leading CRM platforms.

  • Demonstrated ability to manage and deliver application projects end-to-end.

  • Strong project management skills with experience working in structured delivery environments.

  • Good understanding of system integration concepts (APIs, middleware, data exchange).

  • General awareness of IT infrastructure environments (hosting, networking, environments).

  • Experience working with vendors and system integrators.

  • Strong stakeholder management and communication skills.

  • Ability to manage multiple initiatives simultaneously.

  • Experience in airport or aviation domain is a plus.

Employment Type

    Full Time

Company Industry

  • Construction
  • Civil Engineering

Department / Functional Area

  • IT Software

Keywords

  • C#
  • Solutions Engineer
  • Java
  • Senior Software Engineer
  • Technical Engineer
  • Deployment
  • Troubleshooting
  • Applications Engineer

Hill International (Middle East) Ltd.

Hill International, with more than 2,900 professionals in 70 offices worldwide, provides program management, project management, construction management, and other consulting services to clients in a variety of market sectors. Hill has participated in over 10,000+ project assignments with a total construction value of more than $600 billion. Engineering News-Record magazine recently ranked Hill as the eighth-largest construction management firm in the United States. For more information on Hill, please visit Hill international website.

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NA - Recruitment Manager

P.O. Box 71467 Deira, Dubai, United Arab Emirates (UAE)