IT Area Operation Engineer
Wood
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
This is an exciting opportunity for an experienced IT Area Operation Engineer to join our Iraq Business Unit.
Job Objectives:
Technical Support & Service Delivery:/u>
- Provide first-level technical support for hardware, software, mobility, and network issues via phone, email, or in person.
- Act as the primary point of contact for user requests, assessing impact, resolving issues, or escalating to specialized teams as required.
- Deploy, configure, and support desktop/laptops for end users, maintaining accurate asset records in SCCD/ServiceNow.
- Troubleshoot and support mobile device-related issues for users.
- Work closely with Access Admin, Active Directory, SCCM, cloud, and other IT teams to ensure timely resolution of requests.
Systems & Infrastructure Management
- Collaborate with the Modern Workplace team on certification and release of new Windows desktop/laptop images.
- Test and validate new images, applications, GPOs, and infrastructure changes prior to production rollout.
- Plan, coordinate, and execute Windows 10/11 upgrades and deployments.
- Support application packaging and layering activities.
- Process & Compliance
- Participate in periodic control activities, including asset management, user ID cleanup/review, and updates to operational SOPs.
- Ensure adherence to IT security, compliance, and operational policies.
- Review and optimize workflows, implementing process improvements where possible.
- Maintain and update documentation on troubleshooting steps, controls, and standard procedures.
Collaboration & Training
- Build strong working relationships with IT and CNPC IT support teams.
- Provide training and knowledge sharing to IT staff on IT infrastructure updates and new systems.
- Ensure effective communication and knowledge transfer across IT support teams.
Desired Candidate Profile
Expected:
- Strong end-user support experience across desktops, laptops, and mobile devices.
- Solid understanding of network fundamentals, security principles, and desktop technologies.
- Proficiency in ITSM/ticketing systems (ServiceNow preferred).
- Excellent communication skills with the ability to explain technical concepts in simple terms.
- Analytical and problem-solving skills for diagnosing and resolving technical issues.
- Ability to adapt to shifting priorities and manage time pressures effectively.
- Customer service mindset with a professional and positive approach.
- Process improvement and optimization skills.
- Strong understanding of IT security standards, controls, and compliance processes.
- Customer service skills to interact professionally and positively with employees and coworkers
- Clear understanding of IT functions
Systems:
- Operating Systems: Windows 10/11 (deployment, configuration, troubleshooting).
- Enterprise Tools: Microsoft Active Directory, Group Policy Management.
- Systems Management: Microsoft Endpoint Configuration Manager (SCCM).
- Cloud Platforms: Huawei Cloud, Microsoft Azure, Oracle Cloud (OCI).
- ITSM Tools: ServiceNow or equivalent ticketing system.
Qualifications:
- Bachelor s degree in information technology, Computer Science, or Computer Engineering
- Fluent Arabic and English language skills (both written and oral)
- Minimum of 5 years experience in end-user or IT support roles.
- Professional certifications such as A+, MCSA, or Cloud certifications are highly desirable.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- IT Software
Keywords
- IT Area Operation Engineer
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