IT Coordinator

IHG Hotels & Resorts

Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Information Technology (IT)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Manage installation, configuration, and maintenance of all hotel IT systems, including computers, servers, and network equipment.
* Monitor system performance, troubleshoot issues, and coordinate repairs with vendors or service providers.
* Maintain hardware and software inventory records and update system documentation regularly.
* Oversee network security and implement protocols to protect data integrity and privacy.
* Administer user accounts, permissions, and passwords following IHG standards and security policies.
* Provide technical support to hotel staff across departments, ensuring minimal disruption to operations.
* Maintain, back up, and recover data in accordance with corporate IT standards.
* Ensure compliance with PCI DSS and other information security standards for payment systems.
* Collaborate with IHG s corporate IT team for updates, integrations, and technology rollouts.
* Conduct system audits, report findings, and recommend improvements for better efficiency and safety.

Ideal Profile

* Diploma or vocational certificate in Computer Science, Information Technology, or a related field.
* At least 1 year of experience in IT operations, preferably in the hospitality industry.
* Proficiency in networking, database systems, and operating systems (Windows, LAN/WAN, POS).
* Basic understanding of data security, firewalls, antivirus management, and cloud systems.
* Strong troubleshooting, analytical, and problem-solving abilities.
* Ability to multitask, prioritize, and work under pressure in a busy hotel environment.
* Excellent communication and teamwork skills.
* Familiarity with hospitality systems such as Opera PMS, Micros POS, or similar platforms is an advantage.

Skills Set

* Network Administration
* Hardware & Software Troubleshooting
* Data Security / PCI DSS Compliance
* System Maintenance & Backup
* Technical Support & Documentation
* Problem Solving & Team Collaboration