IT Field Support Engineer

Confidential Company

Multiple VacanciesEmployer Active

Posted 57 min ago

Experience

3 - 6 Years

Job Location

Dubai, Abu Dhabi, Ajman - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication), Bachelor of Science(Computers)

Nationality

Any GCC National, Indian, Filipino, Russian

Gender

Any

Benefits

Annual Leaves As Per Labour Law, Medical Insurance, Visa

Vacancy

50 Vacancies

Job Description

Roles & Responsibilities

We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations..

Key Responsibilities:

· Provide on-site and remote support for desktops, laptops, printers, and peripherals.

· Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).

· Install, configure, and upgrade end-user hardware and software as per IT policies.

· Manage user accounts, access rights, and group policies in Active Directory.

· Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.

· Coordinate with vendors for hardware repairs or replacements.

· Log incidents and service requests accurately in the ITSM tool and follow through to resolution.

· Assist with onboarding/offboarding activities (device setup, profile configurations).

· Participate in IT asset inventory, audits, and compliance reporting.

· Maintain documentation, FAQs, and user guides for common issues.

Desired Candidate Profile

Required Skills and Experience:

· 3-5 years of experience in IT end-user support or desktop support.

·  Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.

·  Experience with Active Directory, Outlook/Exchange, and remote support tools.

·  Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).

·  Understanding of IT security, endpoint protection, and patching.

Preferred Qualifications:

· Bachelor’s Degree in Information Technology or a related field.

· Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.

· Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).

Soft Skills:

· Strong communication in English and interpersonal skills.

· Ability to troubleshoot logically and document clearly.

· Customer-focused attitude with a sense of urgency.

· Willingness to travel or support remote locations if needed.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Confidential Company