IT Help Desk Ghobash Group

Posted 30+ days ago

Experience

1 - 4 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description
  1. Advising systematic know-how of procedures, operations, and work instructions
  2. Checking systems and equipment for substandard performance or malfunctioning
  3. Fixing systems and equipment problems
  4. Setting up of Peripherals (i.e Laptop/Desktop/Printers), as per the compliance and policy.
  5. Good knowledge of backup software like Synology
  6. Good knowledge about Office 365
  7. Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points
  8. Good Knowledge ins Active Directory Management, DNS & DHCP
  9. Identifying performance problems and malfunctions
  10. Maintaining hardware and corresponding documentation of fixes, notes, and recommendations
  11. Managing routine preventive procedures; maintaining and monitoring network security
  12. Analyzing and resolving faults
  13. Monitoring network environments and proactively maintain infrastructure to prevent failures
  14. Updating process, procedure, and other documentation
  15. Log and follow-up issues with Vendors
  16. Perform health system checks on areas of responsibility
  17. Mapping client's requirements and liaise with Group IT
  18. Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives
  19. Ensured adherence to the SLA within the network
  20. Responsible for monitoring and tracking IT assets

Desired Candidate Profile

Qualifications

  • Deep System and Storage management understanding.
  • Network Management understanding.
  • Familiarity with ITIL and its applications.
  • Work with reports, root cause analysis.
  • Maintain documentation
  • Vendor negotiation
  • Maintain system and storage.
  • Maintain and ensure network operations.
  • Monitor vendor SLAs.
  • Work with vendors for solution and their support.

  • Bachelor of Computer Engineering or equivalent.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • IT Software

Keywords

  • IT Help Desk

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Ghobash Group

Company Description

Code 81 is established in 2023, CODE81 operates autonomously from within the Technology Cluster of Ghobash Group as a highly agile services driven organization, committed to enabling future thinkers.

https://jobs.smartrecruiters.com/ghobashgroup/744000067967616