IT Help Desk

IETOS

Employer Active

Posted 9 hrs ago

Experience

1 - 2 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Respond to user support requests through calls, emails, or ticketing systems.
  • Diagnose and resolve hardware, software, and network problems efficiently.
  • Install, configure, and maintain desktops, laptops, printers, and other peripherals.
  • Set up and manage user accounts, permissions, and access rights in Active Directory or similar systems.
  • Provide on-site and remote support to end-users across departments.
  • Escalate unresolved issues to the IT Manager when required.
  • Perform regular system checks and preventive maintenance.
  • Monitor network connectivity and report any outages or performance issues.
  • Assist in the setup of new workstations, network points, and communication lines.
  • Support the rollout of software updates, patches, and security configurations

Desired Candidate Profile

  • Bachelor s degree in computer science, Information Systems, or related field.
  • 1 2 years of experience in IT support or a similar role (fresh graduates with strong technical knowledge
  • Strong knowledge of Windows OS, Microsoft Office, and basic networking.
  • Familiarity with IT hardware components, LAN/WAN environments, and troubleshooting tools.
  • Knowledge of ticketing systems is an advantage.
  • Strong problem-solving and analytical skills.
  • Ability to work under pressure and manage multiple tasks
  • Reliable, punctual, and committed to maintaining confidentiality.
  • May require occasional after-hours or weekend work during system upgrades or maintenance.
  • Office and field-based depending on operational needs.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • IT Help Desk

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IETOS

https://wuzzuf.net/jobs/p/4vu86lvwtnl3-it-help-desk-ietos-cairo-egypt