IT Help Desk
JAC
Employer Active
Posted on 15 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Respond promptly to IT support requests (in-person & remote).
- Diagnose, troubleshoot, and resolve hardware/software issues (Windows, Office, printers, etc.).
- Assist in system configurations and account setups.
- Handle user management in Active Directory and support domain-related tasks.
- Collaborate with desktop and network support teams to ensure issue resolution.
- Install, configure, and maintain operating systems, applications, and peripherals.
- Escalate unresolved incidents to higher-level technical teams.
- Maintain accurate documentation of issues, resolutions, and asset records.
- Ensure consistent compliance with IT policies and security standards.
- 3-5 years of proven experience in an IT Help Desk or technical support role.
- Strong knowledge of Windows and Mac operating systems, as well as common office applications.
- Familiarity with basic networking concepts, including TCP/IP, DNS, and VPN.
- Experience troubleshooting hardware and software issues for desktops, laptops, and peripherals.
- Excellent communication and interpersonal skills to effectively assist non-technical users.
- Ability to prioritize and manage multiple support requests in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Experience with ticketing systems and remote support tools.
- Ability to work independently and as part of a collaborative team.
- Willingness to occasionally provide after-hours or weekend support as needed.
Desired Candidate Profile
- 3-5 years of proven experience in an IT Help Desk or technical support role.
- Strong knowledge of Windows and Mac operating systems, as well as common office applications.
- Familiarity with basic networking concepts, including TCP/IP, DNS, and VPN.
- Experience troubleshooting hardware and software issues for desktops, laptops, and peripherals.
- Excellent communication and interpersonal skills to effectively assist non-technical users.
- Ability to prioritize and manage multiple support requests in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Experience with ticketing systems and remote support tools.
- Ability to work independently and as part of a collaborative team.
- Willingness to occasionally provide after-hours or weekend support as needed.
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- IT Help Desk
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