IT Help Desk

Max Muscle

Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person.

Diagnose and resolve hardware, software, and network issues for employees across multiple branches.

Install, configure, and maintain desktop and laptop computers, printers, and other IT equipment.

Make a Periodic visit to all Branches and Wearhouse.

Set up new surveillance ( CCTV Cameras and DVR ).

Escalate complex technical problems to higher-level IT staff or specialized teams as needed.

Document and track all support requests, solutions, and follow-ups using the company s ticketing system.

Provide support for company applications, email systems, and remote access tools.

Maintain inventory of IT assets and ensure timely updates and replacements.

Educate users on best practices for IT security, data protection, and software usage.

Collaborate with IT team members to implement system upgrades and support special projects.

1-2 years of experience in an IT Help Desk or technical support role.

Strong understanding of Windows.

Familiarity with basic networking concepts, including TCP/IP, DNS, and DHCP.

Experience troubleshooting hardware and software issues in a multi-branch environment.

Excellent communication and interpersonal skills to interact with non-technical users.

Ability to prioritize and manage multiple support requests efficiently.

Proactive approach to identifying and resolving recurring technical problems.

Willingness to work onsite and provide support across various company locations.

Attention to detail and commitment to maintaining accurate documentation.

Flexibility to assist with after-hours support or urgent technical issues as needed.