IT Help Desk

Paxeramed Corp

Employer Active

Posted 9 hrs ago

Experience

3 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.

  • Routine maintenance of the HW and SW according to agreed plans.
  • Perform minor software and minor hardware repairs.
  • Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
  • Maintain inventory of all IT equipment.
  • Handle all documentation for hardware and software, maintenance and problem resolutions.
  • Properly escalate unresolved queries to the next level of support or external consultant.
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Maintain network servers such as file servers, AD, Print server....etc
  • Support LANs, WANs, network segments, Internet, and intranet systems.

Desired Candidate Profile

BC. S in Computer Science or a related discipline
Experience:3-5 Years experience
Excellent usage of Google Suite
Knowledge in active directory is a MUST
Perfect English Language is a MUST
Knowledge in networking (VPN, virtualization, and firewall) Mandatory
Knowledge in switches and routers Mandatory
Knowledge in servers and storage (Dell, HP, IBM . etc)
Knowledge in VMware
CCNA & MCSE knowledge

Company Industry

Department / Functional Area

Keywords

  • IT Help Desk

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