IT Help Desk

Quantanite

Employer Active

Posted 6 hrs ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Troubleshooting: Diagnose and resolve IT-related problems, including workstation issues, network connectivity, and application errors.

Ticketing & Documentation: Log all issues accurately in a helpdesk ticketing system (e.g., Freshdesk, ServiceNow, JIRA) and track resolution progress.

User Account Management: Assist with Active Directory password resets, user profile setups, and access requests.

Escalation & Collaboration: Work with Level 2/3 support teams for unresolved issues and collaborate with other departments for effective troubleshooting.

Technical Knowledge Base: Contribute to and utilize internal knowledge base documentation to enhance IT support efficiency

IT Security Compliance: Ensure adherence to IT security protocols, including multi-factor authentication (MFA) and endpoint security policies.

Desired Candidate Profile

Qualifications

  • High school diploma (Matric) or equivalent.

IT-related qualification preferred (e.g., Diploma in IT, Computer Science).
Certifications (Essential):

  • CompTIA A+ certification (or equivalent) is required.

CompTIA N+ or ITIL Foundation certification is an advantage.
Technical Skills:

  • Proficiency in Windows/macOS troubleshooting and basic networking knowledge (IP, DNS, DHCP, VPN).
  • Experience with remote support tools (TeamViewer, AnyDesk, RDP).
  • Familiarity with ticketing systems (e.g., Freshdesk, ServiceNow, JIRA)

Knowledge of Active Directory user management.
Soft Skills & Experience

  • Minimum 1-2 years of IT helpdesk experience, preferably in a call centre environment.
  • Excellent communication skills ability to explain technical concepts to non-technical users
  • Strong problem-solving skills and ability to work under pressure in a high-volume support environment.
    Other Requirements:
  • Own transport and a valid driver s license (essential).
  • Must be able to work rotational shifts in a 24/7 call centre environment.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • IT Help Desk

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Quantanite

https://wuzzuf.net/jobs/p/mx5o4ixyx1oy-it-help-desk-quantanite-cairo-egypt