IT Help Desk

Selah ElTelmeez For Publ...

Employer Active

Posted on 29 Oct

Experience

1 - 5 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide the necessary maintenance and troubleshooting of IT systems for end user devices.
  • Communicate bugs, issues or defects in IT systems to the users through their different support channels & follow-up on open support tickets till they get closed timely and accurately.
  • Prepare, maintain & troubleshoot desktops, laptops and MACs.
  • Deploy antivirus programs on desktops and laptops for keeping the organization free of viruses.
  • Performing preventive maintenance.
  • Monitor Information Security Policy Execution on end user devices.
  • Installing and configuring computer hardware, operating systems, applications printers and scanners for users.
  • Diagnosing and solving hardware/software faults occurred for users.
  • Respond and document all troubleshooting and incident management actions via the ticketing system.
  • Provide emergency 24 x 7 on-call support on a rotating basis.
  • Checking data center (RACs) and Machine Room.
  • Collaborate and support the work of other staff engaged in similar functions.

Desired Candidate Profile

  • Bachelor degree of Computer Science or Computer Engineering.
  • 1-3 experience in the same role.
  • Apple MAC operating system knowledge.
  • Windows system knowledge.
  • MCSA and CCNA.
  • In-depth knowledge of hardware and software.

Company Industry

  • Printing
  • Packaging

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • IT Help Desk

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Selah ElTelmeez For Publ...

https://wuzzuf.net/jobs/p/kfw7yvuwqxpf-it-help-desk-selah-eltelmeez-for-publishing-printing-cairo-egypt