IT Help Desk KN

Responsibilities:

• Responding to requests for technical assistance via phone, email, or in person.
• Troubleshooting and diagnosing hardware and software issues.
• Installing and configuring computer hardware and software.
• Maintaining and updating IT documentation and knowledge base.
• Providing guidance to end-users on computer systems and software applications.
• Supporting the day-to-day operations of the computer network.
• Managing daily backupsHelping in purchasing all needed devices.

Requirements

• A bachelor's degree in computer science or any related field.
• 1 to 3 years experience.
• Ability to troubleshoot and resolve technical issues on time.
• Technical knowledge of computer hardware, software, and operating systems.
• Familiarity with the help desk.
• Knowledge of IT service management principles and practices.
• Windows & Linux admin hard-working and knowledgeable.
• CCNA, RHCSA, Network, Windows Administration.