IT Help Desk
Cairoscan
Employer Active
Posted 19 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide first-level technical support to end-users for hardware, software, and network issues, ensuring timely resolution.
- Respond to IT help desk tickets via phone, email, or in-person, accurately documenting issues and solutions.
- Troubleshoot and resolve problems related to desktops, laptops, printers, scanners, and other peripheral devices.
- Install, configure, and maintain operating systems, software applications, and security updates on user devices.
- Escalate complex technical issues to higher-level IT staff or specialized teams as needed.
- Assist with onboarding and offboarding of employees, including setting up user accounts, email, and access permissions.
- Maintain an up-to-date inventory of IT assets and track equipment assignments.
- Educate users on best practices for IT security, data protection, and safe use of technology resources.
- Collaborate with IT team members to support system upgrades, migrations, and routine maintenance tasks.
- Generate regular reports on help desk activity, common issues, and user feedback to support continuous improvement.
Desired Candidate Profile
- 2-3 years of proven experience in an IT help desk or technical support role.
- Strong knowledge of Windows and/or Mac operating systems and common office productivity software.
- Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
- Experience with hardware setup, troubleshooting, and maintenance for desktops, laptops, and peripherals.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to prioritize and manage multiple support requests in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Willingness to work onsite and provide hands-on support as needed.
- Customer-oriented mindset with a commitment to delivering high-quality service.
- Ability to maintain confidentiality and handle sensitive information appropriately.
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- IT Help Desk
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