IT Help Desk Specialist

Methode Electronics Egyp...

Key Responsibilities:

• Respond promptly to support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and upgrade desktops, laptops, printers, and other peripherals.
• Provide support for operating systems and common business applications (MS Office, Outlook, etc.).
• Set up and maintain user accounts, permissions, and group policies in Active Directory.
• Troubleshoot basic network issues (LAN/WAN, DNS, DHCP, Wi-Fi).
• Maintain inventory of IT equipment and software licenses.
• Assist in onboarding and offboarding processes (devices, accounts, access).
• Document technical issues, solutions, and standard procedures.
• Escalate complex problems to higher-level support or system/network administrators.

Education:

• Bachelor's degree in information technology, Computer Science, or a related field (preferred).
• Relevant technical certifications (CompTIA A+, Microsoft Certified, Cisco CCNA) are a plus.

Experience:

• 1 3 years of experience in a technical support/helpdesk role.
• Experience working with Windows environments.
• Familiarity with ticketing systems (salesforce).
• Solid understanding of desktop/laptop troubleshooting.
• Basic networking knowledge (TCP/IP, routers, switches, firewalls).
• Experience with Microsoft Office 365 and Active Directory.
• Knowledge of antivirus and endpoint protection tools.
• Familiarity with remote support tools.

Soft Skills:

• Excellent communication and customer service skills.
• Strong problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.
• Time management and attention to detail.

Work Conditions:

• On-site or hybrid, depending on company policy.
• May require occasional overtime or on-call support.