IT Help Desk Specialist

MCV

Maintain helpdesk support and resolve problems to the end user s satisfaction.

Check and respond quickly and effectively to requests received through the IT helpdesk.

Check service desk for tickets assigned to the queue and process first-in first-out based on priority.

Check configurations, utilities, software default settings, etc. for the local workstation.

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.

Install, test and configure new workstations, peripheral equipment and software.

Review inventory of all equipment, software and software licenses.

Follow up issues for escalation and check as appropriate.

Coordinate PC setup and deployment for new employees using standard hardware, images and software.

Assign users and computers to proper groups in active directory.

Carry out timely workstation hardware and software upgrades as required.

Perform other job-related duties as assigned.Main KPI Key Performance indicators:

• Core Competencies
  • Financial Management
  • Customer Excellence
  • Process Management
  • Growth & Development
• Functional Competencies
  • Job Knowledge
  • Monitoring, Reporting and Trend Thinking
  • Technology and Cyber Security
• Leadership Competencies
  • Accountability & Focusing on Business Results
  • Emotional Intelligence
  • Integrity & Professional Behavior