IT Help Desk Specialist

New Mena Plast

Employer Active

Posted 5 hrs ago

Experience

2 - 4 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Receive and log support requests via phone, email, or ticketing system.


2. Diagnose and troubleshoot hardware and software issues, including Windows, printers, email, and applications.


3. Provide basic network and internet support and identify common connectivity issues.


4. Install and configure computers and software for new and existing users.


5. Guide and educate users on proper use of systems and applications.


6. Escalate complex issues to Level 2 support or specialized teams.


7. Follow up on open tickets to ensure timely resolution and user satisfaction.


8. Document issues and solutions to improve support quality and knowledge base.

Desired Candidate Profile

2-4 years of proven experience in an IT help desk or technical support role.

  • Strong knowledge of Windows and/or Mac OS environments.
  • Experience with troubleshooting hardware, software, and network issues.
  • Familiarity with Active Directory and user account management.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong problem-solving and analytical abilities.
  • Customer-focused mindset with a commitment to service excellence.
  • Attention to detail and strong organizational skills.
  • Willingness to work onsite and support users in an office environment.

Company Industry

  • Engineering Design & Consulting

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • IT Help Desk Specialist

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New Mena Plast

https://wuzzuf.net/jobs/p/rosqqudizkhy-it-help-desk-specialist-new-mena-plast-cairo-egypt