IT Help Desk Specialist
Misr International Hospi...
Posted on 27 Oct
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Responsibilities:
1- Receive and respond to support requests via phone, email, or ticketing system.
2- Diagnose and troubleshoot hardware, software, and network issues.
3- Provide immediate solutions or escalate issues to Tier 2 support.
4- Install, configure, and maintain desktops, laptops, printers, and drivers.
5- Manage user accounts and access rights across systems.
6- Document all technical support activities and resolutions.
7- Provide basic training to staff on IT tools and best practices.
8- Monitor network security and ensure antivirus updates.
9- Support online meetings and maintain conference room technology.
10- Contribute to IT process improvements and system efficiency.
- Bachelor s degree in IT or related field, a government university is a must.
- Minimum 1 year of experience in a similar role.
- Knowledge of Windows, MacOS, and Microsoft Office.
- Strong problem-solving and communication skills.
- Good English proficiency (spoken and written).
Desired Candidate Profile
1- Receive and respond to support requests via phone, email, or ticketing system.
2- Diagnose and troubleshoot hardware, software, and network issues.
3- Provide immediate solutions or escalate issues to Tier 2 support.
4- Install, configure, and maintain desktops, laptops, printers, and drivers.
5- Manage user accounts and access rights across systems.
6- Document all technical support activities and resolutions.
7- Provide basic training to staff on IT tools and best practices.
8- Monitor network security and ensure antivirus updates.
9- Support online meetings and maintain conference room technology.
10- Contribute to IT process improvements and system efficiency.
- Bachelor s degree in IT or related field, a government university is a must.
- Minimum 1 year of experience in a similar role.
- Knowledge of Windows, MacOS, and Microsoft Office.
- Strong problem-solving and communication skills.
- Good English proficiency (spoken and written).
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Help Desk Specialist
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Misr International Hospi...