IT Help Desk Specialist

Scib Paints

Posted on 22 Oct

Experience

2 - 4 Years

Job Location

Giza - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide first-level technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
  • Diagnose and resolve technical problems related to desktops, laptops, printers, and mobile devices.
  • Install, configure, and maintain operating systems, applications, and IT equipment.
  • Escalate complex issues to higher-level IT staff or external vendors as necessary.
  • Document all support activities, solutions, and user interactions in the ticketing system.
  • Assist in onboarding and offboarding processes, including setting up user accounts and access permissions.
  • Maintain inventory of IT assets and ensure proper tracking of equipment.
  • Educate users on best practices for IT security and software usage.
  • Collaborate with IT team members to implement system upgrades and updates.
  • Participate in periodic IT audits and compliance checks.

Desired Candidate Profile

  • Bachelor s degree in Information Technology, Computer Science, or a related field.
  • 2-4 years of experience in an IT help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common office productivity software and remote support tools.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to communicate technical information clearly to non-technical users.
  • Experience with Active Directory and user account management.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Willingness to work on-site in a fast-paced office environment.
  • Excellent English

Company Industry

  • Chemicals
  • Petrochemicals
  • Polymers
  • Industrial Gases

Department / Functional Area

  • IT Software

Keywords

  • IT Help Desk Specialist

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Scib Paints

https://wuzzuf.net/jobs/p/vizpoxxbvw7p-it-help-desk-specialist-scib-paints-giza-egypt