IT Help Desk Support TASC Outsourcing

Required Skills • 5 years of experience • User Support & Issue Resolution -Strong troubleshooting skills (hardware, software, network) and communicate proactively with users regarding status, progress, and resolution • Good understanding of Microsoft 365, Outlook, Teams, and Windows OS and other M365 Applications . • Excellent communication and customer service mindset. • Familiarity with helpdesk tools and ticketing platforms. • Ability to manage pressure and prioritize issues based on business impact. • Security framework and tools. • Minimal escalations and consistent quality of service • Device & Asset Handling • Configure, deploy, and troubleshoot laptops, desktops, peripherals, and mobile devices. • Maintain inventory of IT assets, accessories, and spares. • Hardware Management like Printers, Meeting Room management