IT Helpdesk Agent
VAM Systems
Employer Active
Posted 9 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
VAM Systems is a Business Consulting, IT Solutions and Services company.
Skills
- Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector
- 24/7 Support
- Support more than 9000 Employee
- Proficient in both written and spoken Arabic & English language
- Effective communication skills
- Problem-solving and critical thinking
- Dealing with difficult customers
- IT knowledge of computer hardware and software
- Documentation and Knowledge Base.
- Creating and maintaining a knowledge base.
- Generating and maintaining KPI Reports for Helpdesk tickets
Skills & Qualifications
- ITIL Foundation
- Health Care system experience
- Customer Service certificate
- Communication Skills
- Reporting skills
- ITIL Foundation
Desired Candidate Profile
Required experience: 4 years
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- IT Helpdesk Agent
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VAM Systems