IT Helpdesk Executive Aria Holding

• Provide first- and second-line technical support to users, including diagnosing and resolving hardware, software, network, and system issues. • Manage and prioritize IT support tickets, responding promptly to user inquiries via email, phone, or in-person. • Perform routine checks and updates on systems, ensuring security patches, antivirus, and software updates are applied. • Identify and resolve technical issues related to operating systems, software applications, networks, printers, and other hardware components. • Set up new workstations, laptops, printers, and other devices, including configuring system settings and installing necessary software. • Assist in maintaining network infrastructure, including configuring routers, switches, firewalls, and Wi-Fi systems. • Create and maintain documentation of IT procedures, user manuals, and troubleshooting guides for common issues. • Ensure backup systems are operational and data recovery processes are in place and functional. • Provide training to end-users on software, hardware, and IT policies to help them utilize the systems effectively.