IT Helpdesk

Yassir

1. Operational management

- Ensure daily monitoring of IT activity.

-Coordinate the interventions of internal teams and external service providers.

-Track incidents, support requests and corrective actions.

-Monitor compliance with intervention times and service levels.

2. Monitoring of IT operations

-Ensure the proper functioning of equipment, applications, networks and systems.

-Participate in the supervision of the IT infrastructure.

-Monitor preventive and corrective maintenance operations.

-Contribute to the continuity of service of IT tools.

3. Assistance et coordination

-To serve as an interface between users, technical teams and service providers.

-Collect, qualify and prioritize signal needs or anomalies.

- Ensure regular follow-up on incident resolution.

-Inform users about the progress of requests.

4. Reporting et am lioration continue

-Produce dashboards and activity monitoring indicators.

-Analyze recurring malfunctions and propose improvement actions.

-Participate in the optimization of procedures and working methods.

- To compile and update the technical and functional documentation.

5. Safe and compliant

-Ensure the application of internal procedures regarding IT security.

-Participate in the control of access, authorizations and good usage practices.

-Contribute to the conformity of IT tools and processes with company requirements.