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Experience
2 - 8 Years
Monthly Salary
AED 4,000 - 5,000 ($1,081 - $1,351)
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or chat, ensuring timely and effective support.
- Diagnose and resolve hardware and software issues, utilizing remote support tools to provide solutions in real-time.
- Maintain detailed documentation of support requests and resolutions in the ticketing system to track performance metrics and knowledge transfer.
- Escalate complex issues to senior IT staff while providing comprehensive information to facilitate swift resolutions.
- Conduct regular follow-ups with users to ensure their issues have been resolved satisfactorily, enhancing overall customer satisfaction.
- Assist with onboarding new employees by setting up their workstations, installing necessary software, and providing initial training on systems.
- Support the maintenance of IT inventory, including tracking and managing hardware and software assets to ensure compliance and availability.
- Implement and promote best practices for IT security, including educating users on safe computing habits to mitigate risks.
- Participate in team meetings to share insights on common issues and contribute to the continuous improvement of support processes.
- Stay updated on emerging technologies and industry trends to provide informed assistance and recommend enhancements.
Desired Candidate Profile
- Bachelor's degree in Information Technology, Computer Science, or a related field to ensure a strong foundational knowledge of IT principles.
- 1-3 years of relevant work experience in a technical support or helpdesk role to demonstrate hands-on troubleshooting capabilities.
- Proven experience in a fast-paced environment, indicating the ability to manage multiple tasks and priorities effectively.
- Fluency in English is essential, with additional language skills preferred to cater to a diverse user base.
- Strong technical skills in Windows and Mac OS environments, enabling effective troubleshooting across various operating systems.
- Excellent communication skills, allowing for clear explanations of technical issues to non-technical users.
- A proactive attitude and problem-solving mindset to anticipate user needs and deliver exceptional service.
- Attention to detail, ensuring that all aspects of a support request are considered and addressed thoroughly.
- Ability to work both independently and collaboratively in a team setting, fostering a positive working environment.
Employment Type
- Full Time
Company Industry
Department / Functional Area
NAFFCO FZCO
NAFFCO was founded in Dubai, UAE to become the world's leading producer and supplier of life safety solutions. By recognizing the importance and convenience of having easy access to multiple safety services, we became specialized by offering complete solutions under one roof for all types of high quality firefighting equipment, fire protection systems, fire alarms, addressable emergency systems, security systems, custom-made vehicle such as fire trucks, ambulances, mobile hospitals and airport rescue firefighting vehicles (ARFF). With the most talented and dedicated employees from around the world, NAFFCO has over 450 passionate engineers and over 3 million square feet of manufacturing facilities. We are currently exporting to over 100 countries worldwide. Our products have been consistently certified by UL, FM, BSI, LPCB and Global Mark according to the latest International Quality Standard for their strict adherence to ISO 9001 quality management systems and certified for ISO 14001 environmental management systems and BS OHSAS 18001 for occupational safety by UL DQS. Our success is driven by our 'passion to protect'; our vision is to become the world's number one provider of innovative solutions in protecting life, environment and property.
Read MoreSam Mathew - Manager Talent Acquisition
JAFZA Dubai P.O Box: 262169 - United Arab Emirates, Dubai, United Arab Emirates (UAE)