IT Helpdesk Senior Specialist

Minapharm Pharmaceutical...

Multiple VacanciesEmployer Active

Posted 16 hrs ago

Experience

3 - 8 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Utilize ticket-tracking system to document all support incidents.

Creates and maintains, detailed and complete, Helpdesk documentation

Reporting of metrics and KPIs for the Helpdesk.

Identify opportunities for automation, and assist with the development of automation systems to address those opportunities.

Participation with research, planning, scoping, implementation and ongoing support for projects.

Participation with maintaining inventory of hardware, software and support assets.

Capability to self-motivate, work independently and taking ownership of job responsibilities.

Demonstrated End user Service & Troubleshooting skill-sets

Enforces IT standards and educate employees about compliance issues.

Performs other related duties as assigned

Core Competencies :

  • The ability to balance and prioritize multiple projects and remain calm under pressure.
  • On-point, genuine interpersonal and written communication skills
  • Self-Motivated
  • Task Oriented
  • Reporting Skills
  • Deadline-Oriented
  • Planning and Organizing
  • Influencing and Leading
  • Adaptability

Desired Candidate Profile

Job Mission:

  • Serve as the first point of data for end users seeking technical assistance.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the end-users through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Determine the best solution based on the issue and details provided by end users
  • Experience working with multi-tiered ticket handling/resolution systems.

Qualifications (Educational Background & Preferred work Experience)

  1. Experience:
  • 3-6 Years of professional experience.
  1. Educational Background:
  • Bachelor s computer Science or advanced academy
  1. Training:
  • MCP-MCSA-CCNA
  • Time and priority management
  1. Knowledge:

Good Knowledge of:

Active Directory User Management

NTFS Permissions

Office 365 and Azura cloud services.

Office 2010 later.

Company Industry

  • Pharma
  • Biotech
  • Clinical Research

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • IT Helpdesk Senior Specialist

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Minapharm Pharmaceutical...

https://wuzzuf.net/jobs/p/gnbyvihurlog-it-helpdesk-senior-specialist-minapharm-pharmaceuticals-cairo-egypt