IT Infrastructure Engineer

Adaptive Solutions

Job Responsibilities:

• Install new hardware or software systems or components, ensuring integration with existing systems.
• Perform in-site and Remote Hands services for Customers, including (Servers and Storage) Hardware Installation, Power Strips, Rails, Cable Management.
• Work with customer teams to identify and deliver required service levels and ensure SLA delivery.
• Troubleshoot Computer network or connectivity problems for users or user groups Identify the causes of networking problems.
• Document Systems and network support activities, Customers' IT inventory and Document customer requests and their incident resolutions.
• Create or update technical documentation for new systems installations or changes to existing installations.
• Closely work with Team Leader to report work progress and consult on technical issues.
• Prepare the required documentation on solutions delivered for clients, such as environment diagrams, installation/configuration documents, and release notes.
• Provide technical support and administrative training for customers

Job Qualifications:

Good knowledge in certifications is preferred

• Microsoft Active Directory DNS, DHCP, File server is must
• Virtualization Solutions (Hyper-v, VMWARE) is must
• Servers and Blade System Installation.
• Storage and SAN/NAS Solutions.
• Data Protection and Backup Solutions.
• Basic Network knowledge.
• Good analytical and decision making skills.
• Good communications skills.
• Good problem solving skills.
• Very Good in English.