IT Infrastructure / L1 Support

Information Dynamics (ID)

Posted on 4 Sep

Experience

2 - 5 Years

Job Location

Oman - Oman

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide Level 1 support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office apps.
  • Handle incident and service request tickets related to M365 services through ITSM platforms.
  • Perform basic troubleshooting and support for user issues such as login problems, mailbox access, and sync issues.
  • Assist with user account and license management via Microsoft 365 Admin Center (basic level).
  • Provide remote support using tools like Teams, AnyDesk, or RDP.
  • Support device enrollment and compliance via Intune (L1 tasks only e.g., profile push, sync check).
  • Escalate advanced issues to L2 support or Microsoft as required.
  • Maintain ticket logs and ensure timely resolution and updates

Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: Any Graduate

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • IT Infrastructure / L1 Support

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Information Dynamics (ID)

https://www.naukri.com/job-listings-030925033106