IT Infrastructure Lead

MetLife Services and Solutions, LLC

Infrastructure Leadership & Operations

• Lead and manage country-level infrastructure teams, including network engineers, system administrators, IT support staff, and cloud/infrastructure specialists.
• Oversee day-to-day operation, maintenance, and enhancement of IT infrastructure, including:
  • Servers and operating systems
  • Network and security infrastructure
  • Storage and backup platforms
  • Cloud and hybrid infrastructure services
• Ensure high availability, performance, reliability, scalability, and security of all infrastructure services in line with business and regulatory expectations.
• Establish and enforce infrastructure standards, operational procedures, and best practices.

Business Continuity & Resilience

• Lead disaster recovery (DR), backup, and business continuity planning for all infrastructure components.
• Ensure infrastructure recovery strategies are tested, documented, and aligned with business impact and regulatory requirements.
• Coordinate infrastructure participation in business continuity exercises and audits.

Budget & Financial Management

• Own and manage the infrastructure budget for the country, including:
  • Hardware and data center costs
  • Infrastructure and platform software licenses
  • Maintenance and support contracts
  • Operational and service delivery costs
• Prepare, track, and control infrastructure expenditures, ensuring cost efficiency and compliance with approved budgets.
• Identify opportunities for cost optimization, standardization, and rationalization without compromising service quality or resilience.

Collaboration & Governance

• Work closely with the Country CIO on cross functional initiatives, including:
  • Major IT transformation programs
  • Enterprise and infrastructure architecture decisions
  • Overall country IT financial planning and prioritization
• Collaborate with regional and global IT teams to ensure alignment with enterprise standards and strategies.
• Escalate any role overlaps, decision conflicts, or governance issues to regional IT leadership or the relevant governance forums for resolution.

Risk, Compliance & Security

• Ensure infrastructure environments meet information security, risk management, and regulatory requirements.
• Support audits, regulatory reviews, and compliance assessments related to infrastructure services.
• Partner with cybersecurity and risk teams to implement and maintain appropriate infrastructure controls.