IT - Internship

Egypt Education Platfor...

Employer Active

Posted on 19 Nov

Experience

0 - 2 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Serving as the first point of contact for end-users seeking technical support over the phone or ticketing system.

  • Providing basic Installations, management and troubleshooting for network devices (Switches, access points, patch panels etc ..)
  • Monitoring the ticketing system, solving tickets as soon as possible to keep ticket handling time to the minimal and to avoid any overdue or re-opened tickets.
  • Establish routine tasks to clean and update systems related to end user machines.
  • Escalating problems to an appropriate team member when necessary.
  • Works under general direction from the IT Manager. Reports regularly or upon request to the IT Manager on the department s activities, state of projects and issues arising.

Desired Candidate Profile

  • BSc/Ba in computer science, Information technology or a related field.
  • Advanced troubleshooting and multi-tasking skills
  • Excellent communication skills.
  • Very good command of the English language.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • IT - Internship

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Egypt Education Platfor...

https://wuzzuf.net/internship/cnfitpl0ei1i-it-internship-egypt-education-platform-cairo-egypt