IT Manager-Call Center/BPO

Future Group Translation Services

Strategic IT Management:

• Develop and implement IT strategies that support and align with the companys business objectives.
• Collaborate with executive leadership to ensure IT strategies effectively support overarching business initiatives.
• Operational Oversight:
  Manage the day-to-day operations of the IT department, including budgeting, staffing, and project management.
• Ensure the IT infrastructure is robust and effectively supports the operational requirements of the business.

System Implementation and Maintenance:

• Oversee the selection, implementation, and maintenance of IT systems and software to meet business needs.
• Regularly review and update IT systems to ensure they remain relevant, efficient, and secure.

Technical Support and Issue Resolution:

• Provide leadership and support for high-level technical issues, ensuring they are resolved in a timely and efficient manner.
• Develop and maintain protocols for the quick resolution of IT disruptions to minimize operational downtime.

Budget and Resource Management:

• Develop and manage the IT budget, ensuring optimal allocation and utilization of resources.
• Monitor expenditures and make adjustments as necessary to align with financial objectives and constraints.
• Disaster Recovery and Business Continuity Planning:
  Develop and implement disaster recovery and business continuity plans to
  ensure the stability of IT operations under adverse conditions.
• Conduct regular reviews and drills to ensure plans are effective and well-understood by relevant staff.

Stakeholder Communication and Coordination:

• Serve as the primary IT contact for offshore clients and other
  stakeholders, ensuring clear and effective communication regarding IT
  matters.
• Coordinate with various departments to align IT services with business needs and priorities.